Ngan told VietNamNet that the outage paralyzed her communications with friends. The report of DownDetector showed that the trouble occurred all over the globe and in nearly all countries in Asia, Europe and America. The most common problems were inaccessibility to the website and app, and disconnection with the servers of the platforms providing OTT (over the top) messaging services and social networks. The same thing occurred with WhatsApp and Messenger and messaging could not be done.ĭownDetector showed that since late at night on October 4, Vietnam time, access to the most common social network platforms such as Facebook, Instagram, WhatsApp and Messenger could not be implemented in the usual way.

Ha Ngan in Belgium told VietNamNet that she has had no access to the most popular apps such as Facebook and Instagram since late afternoon of October 4, local time. The Facebook mobile app was accessible, but it was unable to download new information on bulletin board. Facebookers reported that they could not access Facebook. At 10 pm on October 4, serious trouble occurred with Facebook and Messenger.

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